Click the “Order Now” button on our Services page. You can sign in, create an account, or continue as a guest to begin your order.

Yes. During the order process, you’ll be asked to share details, memories, tone preferences, and anything else you’d like us to include. The more you share, the more personal your piece will feel.

Currently, we are only offering digital deliveries, which typically take 7-10 business days.

Absolutely. All personal details and memories are kept confidential and used only to craft your story. We never share or sell your data. You can also opt to place an order anonymously.

Yes, you can. However, we strongly recommend making changes to your order soon as our writers start working on your order as soon as it is placed.

You can always email us at contact@lumenletter.com or send us your queries using contact form on our website.

Each service is designed around a specific type of moment - like birthdays, anniversaries, or personal reflection. If you’re unsure, check the descriptions on our Services page or choose Custom Order to tell us what you need.

Custom Orders are for stories that don’t fit a specific category. Whether it’s a unique memory, a special request, or something deeply personal, we’ll work with you to craft a piece that fits.

Yes, you can. Let us know if you’d like the piece to feel poetic, conversational, formal, humorous, or anything in between. We’ll match your tone preferences as closely as possible.

As we are only offering digital deliveries now, you’ll receive a digital copy via the selected email in PDF format. We are working to provide physical deliveries as well very soon.

Every LumenLetter is written by a real human writer—never AI. Our team includes experienced storytellers who take the time to understand your story and craft it with care.